Returning An Item

Not what you were looking for? Receive an item in error? Order the wrong item?

TNA guarantees 100% satisfaction on orders. If there is a problem with your order or you are not completely satisfied with your purchase, you may return it within 30 days for a refund, a credit on your account or an exchange for another item of the same price. We will do whatever it takes to make it right.

Please note: Shortage, discrepancy or damage in a shipment must be reported within 3 business days. Please do not discard any boxes or wrapping supplies until the issue is resolved.

To ensure full credit, please keep in mind these important points when returning an item:

  • It is the customer’s responsibility to properly pack, ship and insure the contents of all returned packages using a traceable ground shipping method (we recommend FedEx or the US Postal Service insured mail) to:

TNA Performance & Design

4035 Madison Ave

Ogden Utah, 84403

  • Product(s) should be:

    • Returned within 30 days from shipping date,

    • In good condition, in original packaging with all printed materials, parts and accessories and the UPC Code on the exterior, and

    • Received in sellable condition.

  • Shipping charges are refunded only when the wrong product was shipped or product was defective upon arrival.

  • All returns will be inspected and must be 100% complete before refund.

  • It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment.

  • All returned items are subject to a 10% restocking fee for cases of buyer remorse.

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